REGULATION OF THE WEBSITE
HORSE-TRADE.PL
§1 Introduction
- These Terms and Conditions specify the general terms, conditions and manner of sale conducted by Start Riding sp. z o.o. with its registered office in Krakow, via an online store Horse-trade. (hereinafter referred to as: ‘Online Store) and sets out the terms and conditions for the provision of free electronic services by Start Riding sp. z o.o. with its registered office in Krakow.
§2 Definitions
- Working days - means the days of the week from Monday to Friday excluding public holidays.
- Delivery - means the actual operation by the Seller to deliver to the Customer, through the Supplier, the Goods specified in the order.
- Supplier - means the entity with which the Seller cooperates in the supply of Goods:
- courier company
- Polish Post Office based in Warsaw
- Password - means a sequence of letters, digital characters or other characters selected by the Client during the Registration at the Online Store, used to secure access to the Client Account at the Online Store.
- Client - means an entity to which electronic services may be provided in accordance with the Rules of Procedure and the laws or with which the Sales Agreement may be concluded.
- Consumer - means a natural person carrying out a legal activity with an entrepreneur which is not directly related to his or her business or profession.
- Client Account - means an individual panel for each Client, launched for its benefit by the Seller, after the Client has entered into the Registration and conclusion of the Service Contract.
- Entrepreneur - means a natural person, a legal person or an organisational entity which is not a legal person, the act of which confers legal capacity, carrying out on its own behalf an economic or professional activity and carrying out legal activities directly related to its business or professional activity.
- Rules of Procedure - means these Regulations.
- Registration - means the actual activity carried out in the manner specified in the Terms and Conditions required for the Client to use all the functionalities of the Online Store.
- Stationary Store - means the place intended to serve customers, at: Michał Korpal 4, 30-389 Kraków.
- Seller / Personal Data Administrator - means Start Riding sp. z o.o with its registered office in Kraków ( 30-389 ), ul.Michael Korpala 4 , NIP: 6793162610 , REGON: 369067870 who owns the Internet Store.
- Shop website- means the websites under which the Seller operates the Online Store, operating in the domain www.horse-Trade.pl.
- Goods- means the product presented by the Seller through the Shop Website, which may be the subject of a Sales Agreement.
- Durable medium- means the material or tool enabling the Customer or the Seller to store information personally directed to him, in such a way as to allow access to information in the future for a time sufficient for the purposes of that information, and which allows for the reproduction of the stored information in an unchanged form.
- Sales contract- means a distance sale contract, in accordance with the rules laid down in the Rules of Procedure, between the Customer and the Seller.
§3 General provisions and use of the Online Store
- All rights to the Online Store, including property copyrights, intellectual property rights to its name, its Internet domain, the Store's Website, as well as to patterns, forms, logos of types posted on the Store's Website (with the exception of logos and photographs presented on the Store's Website for the purpose of presenting goods to which the copyright belongs to third parties) belong to the Seller, and the use of them may only take place in the manner specified and in accordance with the Rules of Procedure and with the consent of the Seller expressed in writing.
- The seller will make it possible to use the Online Store for Internet users using all popular web browsers, operating systems, device types and Internet connection types. The minimum technical requirements for the use of the Shop website are at least Internet Explorer web browsers 11 l ub Chrome 39 l ub FireFox 34 l ub Opera 26 l ub Safari 5 l ub newer, Javascript enabled, accepting cookies and Internet connection with at least bandwidth 256 kbit/s. Shop website is optimized for minimum screen resolution 1024 x 768 pixels.
- The seller uses the cookie mechanism, which, when the Clients use the Shop Website, are stored by the Vendor server on the customer's hard drive. The use of "cookies" files aims to correct the functioning of the Shop Website on the end devices of the Clients. This mechanism does not destroy the final device of the Client and does not cause configuration changes in the end devices of the Clients or in the software installed on these devices. Each Client may disable the cookie mechanism in the web browser of their end device. The seller points out that the exclusion of cookies may, however, impede or prevent the use of the Shop's Website.
- In order to place an order in the Online Store via the Shop Website and to use the services provided electronically through the Store Website, it is necessary to have an active e-mail account by the Client.
- It is prohibited for the Customer to provide unlawful content and use by the Client of the Online Store, the Shop Website or free of charge services provided by the Seller, in a manner contrary to the law, good manners or infringing the personal interests of third parties.
- The Seller declares that the public nature of the Internet network and the use of electronic services may entail a risk of obtaining and modifying the Clients' data by unauthorised persons, which is why Customers should apply appropriate technical measures to minimise the risks identified above. In particular, they should use antivirus programs to protect the identities of Internet users. The seller never asks the Customer to make the Password available in any form.
- It is not permissible to use the resources and functions of the Online Store in order to conduct business that would undermine the interests of the seller.
§4 Registration
- In order to create a Client Account, the Client is obliged to make free Registration.
- Registration is not necessary to place an order in the Online Store.
- For Registration, the Customer should complete the registration form made available by the Seller on the Shop's Website and send the completed registration form electronically to the Seller by selecting the appropriate function included in the registration form. During Registration, the Client determines the individual Password.
- When filling out a registration form, the Customer has the opportunity to read the Terms and Conditions, accepting its content by marking the appropriate field in the form.
- During the registration process, the Client may voluntarily consent to the processing of his personal data for marketing purposes by selecting the appropriate field of the registration form. In this case, the Seller shall clearly inform about the purpose of collecting the Client's personal data, as well as about the known Seller or the intended recipients of the data.
- The Customer's consent to the processing of his personal data for marketing purposes does not determine the possibility of concluding a contract for the provision of an electronic service of the Customer Account. The consent may be revoked at any time, by submitting to the Seller an appropriate statement to the Customer. For example, the statement can be sent to the Seller's address via e-mail.
- Upon sending the completed registration form, the Customer shall receive immediately, by electronic mail address, the confirmation of the Registration by the Seller in the registration form. At that moment, a contract is concluded for the provision of the Service by electronic means Customer Account Management, while the Client is given the opportunity to access the Client Account and make changes given during the Data Registration.
§5 Procurement
- The information contained on the Shop's Website does not constitute an offer of the Seller within the meaning of the Civil Code, but only an invitation of Clients to submit offers to conclude the Sales Agreement.
- Customer can place orders at the Online Store via the Shop Website via 7 dni per week, 24 gódny per day.
- The customer placing the order via the Shop Website completes the order by choosing the Goods he is interested in. The addition of the Goods to the order follows by selecting the command "TO COSZYKA" under the given Goods presented on the Store's website. After completing the entire order and indicating in the “BASCHINE” the delivery method and the form of payment, the customer places the order by sending the order form to the Seller, selecting the “BUY AND PAY” button on the Shop website. Each time before shipping the order to the Seller, the Customer is informed of the total price for the selected Goods and Delivery, as well as of any additional costs which he is obliged to incur in connection with the Sales Agreement.
- The placing of an order is the offer of the Customer to the Seller to conclude the Contract for the Sale of Goods subject to the order.
- After placing an order, the Seller sends the confirmation of its submission to the e-mail address provided by the Customer.
- Then, after confirmation of the order, the Seller sends to the e-mail address provided by the Customer information about acceptance of the order for execution. Information about acceptance of the order for execution is a statement by the Seller about acceptance of the offer referred to in §5 paragraph. 4 above and when it is received by the Client, the Sales Agreement is concluded.
- After conclusion of the Sales Agreement, the Seller confirms its terms to the Customer, sending them on a durable medium to the Client's e-mail address or in writing to the address indicated by the Customer during the Registration or placing of the order.
§6 Payments
- The prices on the Store's Internet Site are gross prices and do not include information on the cost of the Delivery and any other costs that the Customer will be required to incur in connection with the Sales Agreement, which the Customer will be informed about when choosing the delivery and placing of the order.
- The Customer may choose the following forms of payment for the ordered Goods:
- bank transfer to the Seller's bank account (in this case, the execution of the order will begin after the Seller has sent the Customer confirmation of receipt of the order and after the funds have been transferred to the Seller's bank account);
- bank transfer to the Seller's bank account with the option of personal receipt in the Seller's office (in this case, the order will be started immediately after the Seller has sent the Customer confirmation of receipt of the order, and the Goods will be issued in the Seller's office, after the funds have been transferred to the Seller's bank account);
- bank transfer via the external payment system Paynow, operated by mElements S.A. based in ul. Simple 18, 00-850 Warsaw (in this case the execution of the order will be initiated after the Seller has sent the Customer confirmation of acceptance of the order and after the Seller has received information from the payment system by the Customer);
- cash for collection, payment to the Supplier when making the Delivery (in this case the order will be started after the Seller has sent the Customer confirmation of receipt of the order);
- The Customer shall be informed by the Seller on the Shop's Internet Site of the time limit within which he is obliged to make a payment for the order in the amount resulting from the conclusion of the Sales Agreement.
- In case the Customer fails to comply with the payment within the time limit referred to in §6 paragraph. 3 Rules of Procedure, the Seller assigns an additional deadline for payment and informs the Client about it on a durable medium. Information about the additional deadline for payment shall also include the information that, after the end of this deadline, the Seller will withdraw from the Sales Agreement. In case of unsuccessful expiry of the second payment deadline, the Seller will send the Client on a durable medium a declaration of withdrawal from the contract on the basis of the article. 491 Civil Code.
§7 Delivery
- The seller implements the Delivery in the territory of the Republic of Poland.
- The seller is obliged to supply the Goods subject to the Sales Agreement without defects.
- The seller shall publish on the Store's Website the number of working days needed for the Delivery and execution of the order.
- The delivery and execution of the order indicated on the Shop's Website is counted on the Working Days in accordance with §6 paragraph. 2 Rules of Procedure.
- Ordered Goods are delivered to the Customer via the Supplier to the address indicated in the order form.
- On the day of dispatch of the Goods to the Customer (if no possibility of personal receipt of the Goods has been chosen) the information confirming the delivery of the consignment by the Seller shall be sent to the e-mail address of the Customer.
- The customer is obliged to examine the delivered consignment in time and in a manner accepted for the consignment of a given type. In case of loss or damage to the shipment, the Customer has the right to require the Supplier's employee to record the relevant protocol.
- The customer has the opportunity to receive the personal ordered Goods. The reception can be made in the office of the Seller in the Working Days, during the opening hours indicated on the Shop's Internet Site, after prior appointment with the Seller of the deadline of reception by e-mail or telephone.
- The seller shall, in accordance with the Customer's will, join the consignment in question or a VAT invoice covering the goods supplied.
- In the absence of the Customer at the address indicated by him, given at the time of placing the order as the address of the Delivery, the Supplier's employee will leave the aviso or attempt to contact the telephone in order to determine the date at which the Client will be present. In the event that the ordered goods are returned to the Online Store by the Supplier, the Seller will contact the Customer by electronic or telephone, re-establishing the date and cost of the Delivery.
§8 Guarantee
- The seller provides the Supply of Goods without physical or legal defects. The seller is responsible to the Customer if the Goods has a physical or legal defect (arms).
- If the Goods has a defect, the Customer may:
- make a statement of price reduction or withdrawal from the Sales Agreement, unless the Seller immediately and without undue inconvenience to the Customer replaces the defective Goods with fault-free or defect-free.
This limitation shall not apply if the Goods have already been mentioned or repaired by the Seller or the Seller has not satisfied the obligation to replace the Goods without defects or to remove defects. Instead of the defect proposed by the Seller, the Customer may request the exchange of the Goods for defects free of defects, or instead of replacing the Goods may request the removal of the defect, unless it is impossible to bring the items into conformity with the contract in the manner chosen by the Customer or would require excessive costs compared to the method proposed by the Seller. In assessing the excess costs, account shall be taken of the value of the Goods free of defects, the nature and importance of the defect found, and account shall be taken of the inconvenience to which it would expose the Customer to other means of satisfaction.
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request the exchange of defective Goods into fault-free or fault-free goods. The seller is obliged to replace the goods defective for fault-free or remove the defect in a reasonable time without undue inconvenience to the Client. The seller may refuse to make up for the Customer's demand if compliance with the Contract of Sale of the Defective Goods is impossible, or when compared to the second possible way of compliance with the Sales Agreement would require excessive costs. Repair or replacement costs shall be borne by the Seller.
- make a statement of price reduction or withdrawal from the Sales Agreement, unless the Seller immediately and without undue inconvenience to the Customer replaces the defective Goods with fault-free or defect-free.
- The client who exercises the warranty privileges is obliged to provide the defective item to the address of the Seller. In the case of a Client who is a Consumer, the cost of delivery is covered by the Seller.
- The seller shall be liable for the warranty if a physical defect is found within two years of the delivery of the Goods to the Customer. A claim for the removal of a defect or for the exchange of the Goods on a limitation-free basis shall be made at the end of the year, but that period may not end before the expiry of the period specified in the first sentence. Within this period, the Customer may withdraw from the Sales Agreement or make a statement of price reduction due to defects in the Goods. If the Customer requested an exchange of the Goods for defects or defects, the time limit to withdraw from the Sales Agreement or to make a declaration of price reduction shall begin as soon as the time limit for the exchange of the Goods has expired ineffectively or the defect has been removed.
§9 Guarantee
- The seller is an entrepreneur within the meaning of Article. 43(1) Civil Code.
- Goods sold by the Seller may be covered by a guarantee provided by the manufacturer of the Goods or a distributor.
- In the case of the goods covered by the guarantee, the information concerning the existence and content of the guarantee is presented on the Online Store website each time.
§10 Derogation from the Sales Agreement
- A Consumer who has concluded a Sales Agreement may withdraw from it without giving a reason within the period of 14 dni.
- The period for withdrawal from the Sales Agreement shall begin from the moment when the Consumer takes possession of the Goods. The consumer may withdraw from the Sales Agreement by making a declaration of withdrawal to the Vendor. This declaration may be submitted, for example, in writing to the Seller's address, via e-mail to the Seller's address. A statement may be made on a form, the specimen of which has been placed by the Seller on the Store's Website at: The withdrawal form. It is sufficient to send a statement before the deadline. The consumer may withdraw from the Sales Agreement by submitting to the Seller a declaration of withdrawal via a form made available on the website at: Electronic withdrawal form. It is sufficient to send a statement before the deadline. The Seller immediately confirms to the Consumer the receipt of a form submitted via the website.
- In the event of withdrawal from the Sales Agreement, it shall be deemed not to have been concluded.
- If the Consumer has made a declaration of withdrawal from the Sales Agreement before the Seller has accepted his offer, the offer shall cease to be binding.
- The Seller shall immediately, no later than 14 dni from the date of receipt of the Consumer's declaration of withdrawal from the Sales Agreement, return to him all payments made by him, including the cost of the Goods Delivery to the Consumer. The seller may withhold reimbursement of payments received from the Consumer until the time of receipt of the Goods back or the Customer provides proof of the return of the Goods, whichever event occurs in advance.
- If the Consumer exercising the right of withdrawal has chosen a way to provide the Goods other than the cheapest ordinary way Delivery offered by the Seller, the Seller shall not be obliged to reimburse the Consumer for the additional costs incurred by him.
- The consumer is obliged to return the Goods to the Seller without delay, but no later than the date of 14 dni from the date on which he withdrew from the Sales Agreement. In order to comply with the time limit, it is sufficient to refer the Goods to the Seller's address before that time limit expires.
- In the event of withdrawal, the Consumer shall bear only the direct costs of returning the Goods.
- If, by reason of its nature, the Goods cannot normally be sent by post, the Seller shall inform the Consumer of the costs of returning the items on the Store's Internet Site.
- The consumer shall be responsible for reducing the value of the Goods resulting from the use of it in a way that goes beyond what is necessary to determine the nature, characteristics and functioning of the Goods.
- The seller shall reimburse the payment using the same method of payment as used by the Consumer unless the Consumer expressly agreed to another method of refund which does not entail any cost to him.
- The right to withdraw from the Sales Agreement shall not be granted to the Consumer Client in respect of contracts in which the Goods is supplied in sealed packaging which, after opening the packaging, cannot be returned for health or hygiene reasons, if the packaging has been opened after delivery.
§11 Free Services
- The seller provides free of charge services to the Clients by electronic means:
- Contact form;
- Newsletter;
- Tell your friend;
- Customer Account Management;
- I don't know. I don't know.
- Services indicated in §11 paragraph. 1 above are provided 7 dni per week, 24 gni per day.
- The Seller reserves the right to choose and change the type, form, time and method of granting access to the selected services, as he will inform the Clients in a manner appropriate for changing the Terms and Conditions.
- The Contact Form Service consists of sending a message to the Seller via a form posted on the Store's Website.
- Resignation of the service free of charge Contact form is possible at any time and consists of stopping sending queries to the Seller.
- The Newsletter service can be used by any Customer who activates the appropriate field in the registration form on the Store's Website during the Registration.
- The Newsletter service consists of sending by the Seller, to the e-mail address, messages in electronic form containing information about new products or services in the Seller's offer. The newsletter is sent by the Seller to all Clients who have subscribed.
- Each Newsletter addressed to the Clients contains, in particular: sender information, filled in the box “the topic”, specifying the content of the shipment and the possibility and manner of opting out of the service free of charge Newsletter.
- The customer may at any time opt out of receiving the Newsletter by leaving the subscription via a link provided in any electronic message sent as part of the Newsletter service or by activating an appropriate field in the Customer Account.
- Free-of-charge service Recommend to a friend that the Seller allows customers to send to a friend, an electronic message concerning the Goods they choose. Before sending a message, the Customer defines the Goods to be the subject of the command, and then, via the "Send to a Friend" function, fills out the form by giving their e-mail address and e-mail address of the friend whom the selected Goods want to recommend. The customer may not use the service in question for any purpose other than that of the selected Goods. The customer does not receive any remuneration or other benefit for using the service in question.
- Resigning from the service free of charge Recommend to a friend, it is possible at any time and consists in stopping sending the selected products to a customer.
- The Customer Account Management Service is available after the Registration has been carried out on the terms described in the Terms and Conditions and consists in making available to the Customer a dedicated panel within the Shop Website, allowing the Customer to modify the data that he provided during the Registration, as well as to track the state of execution of orders and the history of orders already completed.
- The Client who made the Registration may request the deletion of the Client Account of the Vendor, and in the event of a request for the deletion of the Client Account by the Vendor, it may be removed to 14 d not from making a request.
- The opinion placement service consists in enabling the Seller, Clients holding a Client Account to publish on the Online Store website individual and subjective statements of the Client concerning in particular the Goods.
- Resignation of the Service The placement of opinions is possible at any time and consists in stopping the posting of content by the Client on the Shop's Internet Site.
- The Seller is entitled to block access to the Customer Account and free of charge services, in case the Customer acts to the detriment of the Seller or other Clients, breaches of the laws or regulations of the Customer, and when blocking access to the Customer Account and free of charge services is justified on security grounds - in particular: breach of the security of the Shop's Internet site or other hacking activities. The blocking of access to the Customer Account and free of charge services for these reasons lasts for the time necessary to resolve the issue which is the basis for blocking access to the Customer Account and free of charge services. The seller informs the Client about blocking access to the Client Account and services free of charge by electronic means to the address provided by the Client in the registration form.
§12 Customer liability in terms of content posted by him
- When placing the content and making it available to the Customer, it is voluntary to distribute the content. Content contained does not express the views of the Seller and should not be identified with its activities. The Seller is not a content provider, but only an entity that provides adequate IT resources for this purpose.
- The customer declares that:
- is entitled to use copyrights, industrial property rights and/or related rights to, respectively, works, objects of industrial property rights (e.g. trademarks) and/or related rights that consist of content;
- the placing and making available in the service referred to in §11 of the Rules of Procedure, personal data, image and information relating to third parties has been lawfully, voluntarily and with the consent of the persons concerned;
- agree to review the published content by other Customers and the Seller, and authorises the Seller to use it free of charge in accordance with the provisions of these Terms and Conditions;
- agrees to make works within the meaning of the Copyright and Related Rights Act.
- The customer shall not be entitled to:
- the use of the services referred to in §11 Rules of Procedure, the personal data of third parties and the dissemination of the image of third parties without the right of permission or consent of a third party;
- the use of the services referred to in §11 Rules of Procedure, advertising and/or promotional content.
- The Seller shall be responsible for the content posted by the Clients subject to notification in accordance with §13 Rules of Procedure.
- It is prohibited for Clients to include in the use of the services referred to in the §11 Rules of Procedure, contents that could in particular:
- be placed in bad faith, e.g. with the intention of violating third parties' personal rights;
- infringe any rights of third parties, including rights relating to the protection of copyright and related rights, the protection of industrial property rights, the secrecy of the undertaking or related to confidentiality obligations;
- have an offensive character or a threat to others, containing vocabulary that violates good habits (e.g. through the use of profanity or terms commonly regarded as offensive);
- be contrary to the interests of the Seller;
- otherwise infringe the provisions of the Rules of Procedure, good manners, provisions of applicable law, social or moral standards.
- In the event of receipt of a notification in accordance with §13 of the Rules of Procedure, the Seller reserves the right to modify or delete the content provided by the Clients as part of their use of the services referred to in §11 of the Rules of Procedure, in particular as regards the content on which, based on reports from third parties or relevant authorities, it is concluded that they may constitute a breach of these Rules or applicable provisions of law. The seller does not carry out the current control of the contents posted.
- The Customer agrees to the free use by the Seller of the content placed by him under the Shop's Website.
§13 Reporting of threat or violation of rights
- If the Customer or any other person or entity considers that the content published on the Shop's Website infringes their rights, personal goods, good habits, feelings, morality, convictions, principles of fair competition, know-how, legal secrecy or on the basis of an obligation, it may inform the Vendor of a potential breach.
- The seller informed of a potential breach shall take immediate action to remove from the Store's Website the content causing the infringement.
§14 Personal Data Protection
- The administrator of personal data of Clients transferred to the Seller voluntarily within the framework of the Registration, the submission of a one-off order and in the framework of the Seller providing services electronically or under other circumstances specified in the Rules of Procedure is the Seller.
- The Seller processes the Client's personal data in order to carry out orders, provide services by electronic means and other purposes specified in the Terms and Conditions. Data are processed only on the basis of legal provisions or consent expressed by the Client in accordance with applicable law.
- The Client transmits his personal data to the Vendor voluntarily, with the exception that the failure to provide certain data during the Registration process prevents the Registration and establishment of the Client Account and prevents the submission and execution of the Customer's order, in case of placing an order without the Registration of the Client Account.
- Anyone who transfers his personal data to the Vendor shall have the right to access and correct their content or to request their deletion, and in cases provided for in the law of requesting the cessation of the processing of his personal data.
- If the person whose personal data is processed by the Seller considers that the data is processed in violation of the law, he shall have the right to lodge a complaint with the supervisory authority, i.e. President of the Office for Personal Data Protection, ul. Rates 2, 00-193 Warsaw.
- The seller provides the possibility to delete the processed personal data , in particular in the event of the deletion of the Client Account . The Seller may refuse to delete personal data if the Customer has not regulated all claims against the Seller or has violated the applicable laws, and the retention of personal data is necessary to clarify these circumstances and establish the responsibility of the Client.
- The seller shall protect the personal data transferred to him and shall make every effort to protect them from unauthorised access or use by unauthorised persons.
- The Seller transfers the Customer's personal data to the extent necessary for the Delivery.
- In case the Customer chooses the payment via the dotpay.pl system, his personal data is transferred to the extent necessary for the execution of the payment to Dotpay S.A. with its registered office in Krakow ( 30-552 ), ul. Wielicka 72, entered in the Register of Entrepreneurs kept by the Kraków-Śródmieście District Court in Krakow, Department XI of the National Commercial Court Register under the number KRS 000029679
- Detailed rules for the collection and processing of personal data by the online store can be found in the Privacy Policy available at www.horse-trade.pl/en/i/Privacy Policy/11.
§15 Termination of the contract (not applicable to Contracts of Sale)
- Both the Customer and the Seller may terminate the contract for the provision of electronic services at any time and without giving any reason, subject to the preservation of the rights acquired by the other party prior to the termination of the above-mentioned contract and the provisions below.
- The Client who made the Registration terminates the contract for the provision of services by electronic means, by sending to the Seller an appropriate statement of will, using any means of communication at a distance, allowing the Seller to be familiar with the declaration of will of the Client.
- The Seller terminates the contract for the provision of services by electronic means by sending an appropriate declaration of will to the Customer to the e-mail address provided by the Customer during the Registration.
§16 Final provisions
- The Seller shall be liable for failure or improper performance of the contract, but in the case of contracts concluded with Clients that are Entrepreneurs, the Seller shall be liable only in the event of intentional damage and within the limits of actual losses incurred by the Client being the Entrepreneur.
- The content of these Terms and Conditions may be fixed by printing, writing on the medium or downloading at any time from the Store's Website.
- In the event of a dispute on the basis of the sale agreement concluded, the parties shall seek to resolve the matter amicably. The law applicable to the settlement of any disputes arising under these Rules is Polish law.
- Each Customer can use out-of-court means of handling complaints and claims. In this respect, it is possible for the Client to use mediation. Lists of permanent mediators and existing mediation centres shall be transmitted and made available by the Governing Competent District Courts. Consumer customers can also use out-of-court means of handling complaints and redress by submitting their complaint via the EU ODR online platform, available at: http://ec.europa.eu/consumers/odr/
- The Seller reserves the right to amend these Terms and Conditions. All orders accepted by the Seller to be executed before the date of entry into force of the new Rules of Procedure are carried out on the basis of the Rules of Procedure, which was in force on the day of placing the order by the Client. Amendment of the Rules of Procedure shall enter into force within the time limit 7 d not from the day of publication on the Shop Website. The Seller will inform the Client on 7 dni before the new Regulations enter into force about the amendment of the Rules of Procedure by means of an electronic message containing a link to the text of the revised Rules of Procedure. If the Customer does not accept the new content of the Rules of Procedure, he is obliged to notify the Seller, which results in the termination of the contract in accordance with the provisions of §15 Rules of Procedure.
- The Rules of Procedure shall enter into force on 25.05.2018.