Refunds
In accordance with the Act of 30 May 2014 of the Year on Consumer Rights (OJ 2014 pos. 827) the buyer may resign (by way of withdrawal from the contract) from the goods purchased in our shop for no reason, by making a written statement or by filling in the Annex. Return Form within 14 dni from the date of receipt of the shipment (signed by e-mail, post or directly in the store). The cost of return shipping is always covered by the buyer. The buyer, together with the reimbursement of the charge for the product, shall be reimbursed the equivalent of the cheapest consignment available at the time of purchase – only and only if the entire order is refunded.
SHOP DOESN'T TAKE THE CONVERSIONS SENT ON TAKE!
Complaint
Please check the condition of the consignment at the time of receipt. Any visible damage to the package during transport shall be reported directly to the carrier responsible for the transport damage.
If you wish to make a complaint, please send your application by email to the address [email protected]. The message shall contain:
– order data (order number or buyer data),
– a short description of the defect or damage,
– pictures documenting the problem.
The seller shall respond to the complaint (give answers) within the period of 14 dni from the date of its receipt.
If the complaint is recognised, the customer will be informed of further steps, including the way the complaint is resolved (repair, exchange, refund or price reduction). The costs associated with the return of the product advertised shall be borne by the seller. If the customer has incurred the cost of shipping, it will be returned to the lowest available delivery form offered by the store. If necessary, the product will be sent to the customer for detailed information on the further procedure.
Note: the product to be declared for complaint must be properly prepared before dispatch – clean, washed or washed. Dirty or uncooked products will not be accepted for complaint.
Complaint form is available for download below - please join the complaint.
Please send the packages to the following address:
Horse Trade Professional Equestrian Store
Michał Korpal 4
30-389 Kraków